WHO ARE WE
We use the information to process orders, deliver your products and services, process payments and transactions, keep you updated on order status and progress, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as birthday reminders and customer reviews and recommend services and offers that might be of interest to you.
We also use this information to improve our services, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. Non-contracting third party processors, for example a local florist, undertake to lawfully protect information passed and are instructed to delete data passed for the purposes of processing your order within 30 days. With your agreed consent, you consent to the collection, use and transfer of your information under the terms of this policy for the purposes of marketing and processing your order.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services, you may be asked to provide certain information about yourself including your name, billing details, recipient name and recipient address.
Note, we do not store any financial details.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. Calls are recorded for training and monitoring purposes.
To access the data that we hold or to withdraw consent, please email or call 01992 582469.
We retain essential information for the purposes of executing this contract, we remove all information for which we rely on consent and processing where lawful purposes are required. After the information is no longer required for this purpose the data will be removed. Please get in touch should you wish to discuss this call 01992 500390 or email
TYPES OF INFORMATION WE GATHER
We gather information that you give to us on our websites, or give to us in any other way, either by post or telephone.
E-mail Communications: To help us market only specific offers and useful information, we receive confirmation when you open an email from Twistedwillows.net.
With positive consent we may offer joint or co-branded products and services.
USE OF YOUR INFORMATION
We never sell your information to any third party.
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested.
It will also enable us to bill you and to contact you when necessary concerning your orders.
We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.
Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which maybe of interest to you. If you change your mind about being contacted in the future, please let us know.
We retain your data for a minimum of 12 months from consent but will only be retained for as long as necessary.
We work with affiliate companies such as third-party suppliers for the purposes of fulfilling your order and for performing functions on our behalf both European and Internationally based.
PROTECTION AT Twisted willows
We release data as we deem necessary to comply with law, to protect our terms and conditions and the safety and property of Twisted Willows With your consent, you will receive notice when your information might be shared with third parties giving you the option to choose not to have the information shared.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support and services on our behalf.
We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. For example, you may receive a delivery update from one of our courier providers. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at by emailing or calling 01992 500390
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy and we are committed to due diligence processed prior to engagement with such parties. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information which we store on your computer.
Our systems will issue cookies to your computer when you log on to the site. Cookies make it possible for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you will not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know by calling 01992 500390 or emailing
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. We use SSL software that encrypts your information, maintaining electronic safeguards in connection with the collection.
We retain your data for a minimum of 12 months from consent. Order information and history is retained until a request is made to remove. You can request for this at 01992 500390 or email
ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at Rachael@twistedwillows.net. There is no fee for initial requests.
We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Twisted willow will not sell products for purchase by children (under the age of 16). Children’s products are purchased by adults. The processing of personal data of a child shall be lawful where the child is at least 16 years old. Where the child is below the age of 16 processing shall only be lawful only if consent is given by the holder of parental responsibility.
You are entitled to request copied of your personal details help by Prestige Gifting Limited.
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
RIGHT TO JUDICIAL REVIEW:
In the event that Prestige Gifting Ltd. refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
There may be certain instances where these rights are limited. If you would like further information on these rights please email or by call 01992 500390
All requests will be responded to within 7 working days of receiving your request. We may ask for personal details to locate details that we hold about you.
If you are unhappy with response you may complain to the Information Commissioner’s Office (ICO). Further details on how to do so may be found at
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to or calling 01992 500390
• Perspex screen in-front of till.
• Card Machine sanitised after each customer.
• Hand sanitiser on entry
• Following social distancing in-store with clear signage in place.
• No contact deliveries.